Refund & Replacement Policy
Our commitment to fair and thoughtful service.
Our Philosophy
Every reader deserves to be treated fairly. While we hope every order reaches you in perfect condition, this policy explains how we will respond should something go wrong.
Damaged or Incorrect Orders
If your book arrives damaged, or if you receive the wrong item, please contact us within 7 days of delivery. We will work with you to arrange a suitable replacement or refund.
Order Cancellation
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If dispatch has not yet taken place, your payment will be refunded in full.
After Dispatch
Once an order has been dispatched, it normally cannot be cancelled. If delivery is unsuccessful because you are temporarily unavailable, please contact us and we will be happy to discuss resending the book to a new address.
How to Request Assistance
- Email: jsridhar@jsridhar.com
- Please include your name, order details and a brief description of the issue.
- If the book has been damaged in transit, photographs will help us resolve the matter quickly.
A Personal Commitment
I believe every reader should be treated with fairness, courtesy and respect. Whenever a genuine problem arises, I will make every reasonable effort to resolve it promptly and amicably.